Office For Mac

[UPDATE: SP1 Now Available for Download] Coming Soon: Office for Mac 2011 SP1

UPDATE: Service Pack 1 is now available for download here:

Next week, we will release Office for Mac 2011 Service Pack 1 (SP1) which will provide increased stability, security, and some new features to the suite – including improved Outlook syncing support – as well as some performance enhancements. As we shared several months ago, this update will enable calendar syncing between Outlook for Mac and Apple’s Sync Services. This will let you sync your Outlook calendar as well as contacts, notes and tasks with any service or device that supports Sync Services, including your iPhone and iPad. This has been one of our top feature requests – hopefully this is good news to many of you.

Since there’s been so much interest in syncing Outlook calendars, I want to share more detail on a particular limitation that Apple is introducing with their new version of MobileMe. MobileMe will no longer sync with MacOS Sync Services as of May 5th (or now if you have already moved your account to the new version of MobileMe calendar). As a result, Outlook 2011 SP1 calendars that sync with Sync Services on the Mac, will NOT be synced with MobileMe calendars.

So what does this mean? If you sync your iPhone or iPad calendars with Sync Services (ie via iTunes over a cable), your mobile device calendars WILL be synced with Outlook 2011 SP1. If you sync your iPhone or iPad calendars with MobileMe, they will NOT be synced to your Outlook 2011 SP1 calendar, because of the broken link between MobileMe and Sync Services. Hopefully Apple’s changes will not impact very many of you.

Want even more detail? The table below outlines the supported services in Outlook for Mac 2011 SP1:

Office for Mac SP1 is a big step forward.  But we know we have more work to do, specifically around better integration with additional services (the “No” cells in the chart above).  We recognize that for some of you these are an important part of your workflow, but we don’t have any information to share on potential future updates.  But we will continue our work.

I also wanted to note a couple of the other new features coming with SP1:  Outlook support for Exchange based server-side rules; Outlook Redirect button (you can redirect the message to the intended recipient and the replies will go to the original sender); Outlook Resend button; Outlook edit of existing messages; and Solver integration support in Excel.

Please continue sharing your feedback and any questions here as we work to incorporate your requests into future updates and releases.   In the meantime, I hope you enjoy SP1.

-Pat Fox

April 6th, 2011
Bookmark and Share
— @
  1. Jeff says:

    Where exactly is the Resend button? Or did they leave that off by accident?

    Also, how exactly can I begin to sync my iphone with my outlook calendar/tasts/etc.?

    Any help is greatly appreciated!

  2. Carrie says:

    waiting for updating!

    MBT Shoes

  3. AaronD says:

    Warning – updating to SP1 may cause login issues with Exchange server!

    Immediately after updating to the Office 2011 SP1 I can no longer log into my previously working corporate Exchange account. The account is still working on other macs that I have not yet updated to SP1.

    Our corporate IT dept. just released an announcement urging that nobody update to SP1 since others are experiencing this issue as well.

    More details can be found in the Office for Mac Outlook support forum here:

    In short, be prepared for repeated:
    —error dialogue—
    Mail could not be received at this time.

    The server for account “Exchange” returned the error “Logon failure: unknown user name or bad password.” Your username/password or security settings may be incorrect. Would you like to try re-entering your password?
    —error dialogue—

  4. Peter Y says:

    Anyone figure out how to get the iCal syncing working yet? I tried enabling syncing for Calendar/Notes/Tasks and nothing is showing up in any of my iCal calendars.

  5. Jack Case says:

    MK – categories and events are working perfectly for me. nice work MacBU.

  6. JM says:

    Well Word 2011 still does not fully maximize after the SP1 updates!!!

    This is very frustrating! Several of us have been reporting this problem since 2008 and it still has not been fixed.

    If you have a small screen maximizing a window can give you more usable space. Therefore, having the ability to fully maximize a window improves usability.

    I don’t like having to move the window up to the left and then drag the lower right corner down and to the right each time I startup Word in order to work in a maximized window.

    You can see the problem here: (The full 90 second video)

    Loyal users all over the web have been asking Microsoft to fix this issue for at least three years now. One user on Ars Technica stated that he has been asking Microsoft to fix this issue since 2004!

    From Office For Mac Forums:

    “When I open Word, I want it to start up in the middle of my screen, not on the left. And at present it seems the Word window opens with a small gap betweeen it and both the top and left of the available desktop area. Any solution to these glitches?”

    From Apple Discussions:

    “I’ve noticed that of the entire Microsoft Office 2011 suite, Word is the only one that does not respect [Window Maximization], and I can’t figure out how to work around it. There is always a small gap at the top of the screen, just below OS X’s own menu bar.”


    From MacRumors: “This is what happens when I click the maximize button. The windows becomes almost full size, but makes it so there’s a little bit space around the window. Can this be fixed, because I find it pretty annoying.”

    From Mactopia:

    “I was a bit of annoyed when I realized that the Position of a new Word document still has a small gap to the left screen edge and to the top OSX menu as well – same as in Word 2008! Come on – this bug is fixed in Excel 2011 and Powerpoint 2011 – why not Word as well?”


    “I know that always bugged me! Since I have a 13inch screen I always wanted to get it fully maximized on start up!”

    From Ars Technica:

    “In this position, “missing” a toolbar click or title bar drag by a few pixels can end of bringing a different application to the fore. Ditto missing the right scrollbar. I can’t imagine a use case where a user would want to click into the tiny little crevice between a document and its toolbar to bring out the window hiding behind it. I also can’t imagine a use case where the user mouses all the way over to the right side of the screen with the intention of _just_ missing the scrollbar. But I have experience many real-world cases where such behavior annoys this particular use immensely.”

    From Video Wired: “This problem carries over from 2008. In 2008 Word, Excel, PowerPoint had this problem. Now in 2011 Word continues to have this almost three year old problem and you cannot get Word to remember the Maximized window position. Word 2011 still leaves a small gap of about 5 mm on the left side of the Word window and about a 5 mm gap between the top of the Word window and the OS X menu I would like this problem and others fixed.”

  7. Bruno Neeser says:

    Thank you for calendar sync!
    And outlook database repair does not freeze up anymore! Lovely!
    I have persevered in my use of Office 2011, trusting that Microsoft would hold true and upgrade syncing and improving the software package.
    I was not disappointed and am now a happy user!
    Thank you!

  8. Kevin Karwaski says:

    Hey Microsoft,

    Here are nearly 400 people who are *not* pleased with the lack of Google Apps support:

    We don’t understand why this is such a problem… we’ve already paid nearly $300 for your suite and would like it function productively in our own environments.

    Give us something positive to say and help us run our businesses more efficiently. Thanks.

  9. R. Mansfield says:

    Thanks for the Service Pack.

    It would be nice to see Microsoft address some of the issues mentioned in all these comments.

    I don’t want to be a whiner, and I’m glad there are a myriad of issues fixed in the service pack, but I, too, am affected by some of the missing features.

    For personal email/calendaring/contacts, I use MobileMe, and I enjoy syncing my calendar with my iPhone and iPad. This rules out using Outlook for any kind of personal calendaring. I understand if Microsoft was implementing syncing of the calendar one step at a time, but it would be nice to hear it–that you’re working on a solution for those of us who use MobileMe.

    For my work email, my employer still uses Exchange 2003. I can’t help that, and I have no control over it and no influence. I have asked if Exchange is going to be upgraded. I’ve been told eventually, but there are no immediate plans. The reality is that Exchange 2003 works fine for my employer’s needs. My purchase of Office 2011 was on my own because I prefer using a Mac.

    It would be really nice to have Outlook work with Exchange 2003. Interestingly, my iPad and my iPhone work with it just fine. Why can’t Microsoft’s own products work with it? Am I not correct that Outlook for Windows works with Exchange 2003? I assume that 2003 is actually still in pretty widespread use, and from the comments here, I know I cannot be alone in my situation.

    Again, I recognize that Outlook for the Mac is a new product, and you may be releasing features in stages. But again, it would be helpful to tell us so–to tell us that one of the next steps is to release an update allowing Outlook to work with Exchange 2003 or MobileMe calendaring.

    Don’t read this as a rant, just a plea for some kind of communication.

    Again, thanks for releasing the update.

  10. jasbart says:

    I’ve been working with Outlook 2011 (Office 2011 sp1). Have gotten the address book and email functioning correctly, and thought the same for the calendar. Unfortunately, after my first sync with my Blackberry 9700 (NOTES ONLY) I booted Outlook 2011 back up and the Outlook calendar was empty. I opened Apple iCal (something I rarely use) and most of the entries were there, though many I hadn’t entered. I assume they were synced.

    Again, the only Calendar remaining on Outlook was the empty shell. Anyone have an idea as to what happened?

    For what it’s worth, I’ve been using Outlook 2003 for some 8-10 years, and since 2006 on a Macbook via Parallels. To me it’s still the gold standard.

    Thanks, Jim

  11. Ariel says:

    PLEASE PLEASE PLEASE, do something about synching Outlook 2011 with Mobile Me through iCal or tell me know how can I sync my Mobile Me calendar with Outlook’s calendar, wirely or wirelessly!!!!
    When I upgraded the calendar in Mobile Me, my local calendar in entourage DISSAPEARED and my calendar remained only in Mobile Me and iCal and I really need to sync them!. THANKS

  12. JM says:

    From Gene Steinburg’s Tech Night Owl

    Word 2011

    My main quibble is minor. When you open or create a new document, the window wants to pin itself on the left side of the screen, even though I continue to center them religiously.

  13. priya says:

    I installed outlook 2011 sp1 yesterday and the with pop setting the rules for forwarding an e-mail message on certain condition started forwarding the message continuously until I deleted from Inbox. Looks like there is some issue with rules on forwarding incomming message on outlook 2011 sp1 for mac.

  14. Keisha says:

    Dear Office for Mac Team,

    you did an AWESOME job with this (i.e. calendar, task, note sync)! Thank you Thank you Thank you! Thanks for listening to the customers. Although most wish it would have been included with the original release- you did a good job of getting the SP1 to us in a timely manner. The microsoft office for mac suite is now completely awesome with sync added.

  15. Steve says:

    It takes 30 minutes to sync with my iPad and iPhone. After a sync is completed, my Outlook looks like a disaster zone with multiple repeated appointments. This thing can’t possibly be ready for market.

  16. ChiefMagua says:

    Same issues as Steve outlined in message previous to this. I am so disappointed that MS developed an application for the Macintosh that does not work well with the Macintosh…

    I don’t like to stay with iCal and Address Book, but they seamlessly and accurately sync with my iPhone and iPad.

    My horror story is that I had not used Outlook calendar since installing Office 2011 because of the advertised lack of sync support with Apple mobile devices. So after installing SP!, I initiated sync services and Outlook synced its blank calendar to iCal and deleted all entries from iCal… Fortunately, I back up.

    MS, you have got to be kidding.

  17. Anonymous says:

    Wow, I can’t believe people on this blog are so bitter. Outlook 2011 is a v1 product, so of course it is going to be lacking in many ways. I don’t use it. But I use Word and Excel 2011 daily and I have to say they are a huge, huge step forward from the 2008 versions, which sometimes made me want to tear my hair out. They are faster, better designed, more stable and more visually appealing – and much more like their PC counterparts, which I really appreciate. Great job!

  18. Sasmon says:

    After updating to 14.1.0, Word cannot open other Word files created by earlier versions of Word for Mac (2004 and 2008). It still comes up with the error message “Word cannot open this document. The document might be in use, the document might not be a valid Word document, or the file name might contain invalid characteris (for eample, \/).” There are absolutely no invalid characters in the file name, and the files can still be opened by Word 2004 or 2008 on the same machine. The problem still persists! Can this bug be solved as soon as possible???

  19. Markus says:

    Hi, I just purchased the new office suite and I think it’s ridiculus that a free app like iCal supports google calendar, but the “premium” app outlook can’t. This is something you usually should not think about before purchasing. Great disapointment.

  20. Michael says:

    I am not sure if this is the right place to post this as no one else seems to have had this problem.
    I downloaded and ran SP!. After updating everything in the suite worked fine except Outlook no longer opens. I get an error report. When I tried to reinstall SP1 the error note came back to say that it was not compatible with the OS version! Did not seem to be a problem when it upgraded the other Office apps.
    Tried a new ID no luck. I can reload the original Office and upgrade again, but I am concerned that I might over write my email and address files (wherever they are).
    Anyone have any ideas or a similar experience?

  21. Richard says:

    Ah… just occurred to me why my contacts sync got all screwed up this week. I downloaded SP-1 and did not consider that might cause me trouble with my Mac contacts.

  22. eddiet says:

    Japanese input is broken now with the latest update to Word for Mac 2011. Been broken for a while now. You guys planning on fixing it anytime soon?

  23. Bill says:

    Two big gripes:
    1. It’s absolutely ridiculous that an Outlook for Mac 2011 user cannot save emails to his/her hard drive. The only suggestion Microsoft support could offer was to copy and paste its contents to Word and then save it to my drive.
    2. I’d also think that with Outlook being the world’s #1 email/PIM/calendaring app and Mac Entourage was its bastard cousin for such a long time, that Microsoft would do a much better job of its Import feature in Outlook for Mac 2011.
    I think both these issues reflect MSFT’s historical tendency to release products to market before they’re ready. Ridiculous!

  24. Kevin says:

    I’m not an IT guy. I’m just the dude who owns a business and moved all employees over to Mac.

    SP1 – good that there are fixes but could MS be any more nondescript about HOW to successfully sync Outlook with iCal. I see vague reports online stating that syncing between Outlook and Google Cal via iCal is now possible…but nothing actually explaining how to do this.

    Is there even 2 way connection between Outlook and Google (using iCal as the intermediary)? I simply can’t find anything that states if this is the case or not.


  25. Michael says:

    How long does it take to get “moderated”?

  26. Dennis Burnham says:

    Doing away with keyboard shortcuts is a stupid, painful way of punishing previous customers who, instead of being able to upgrade to your newer product at a reasonable price, now have to pay full price and not be able to work as efficiently as before.

    In Entourage 2008, the command-option-[ or command-option-] keystrokes would delete the current message and go to the next or previous message. Can’t do that in Outlook 2011. I can easily get used to the fact that Control is now the substitute for Command, but not having the ability to delete means that I’ve got to reach for the mouse on every email, or use another keystroke that is counter-intuitive.

    This is just one of dozens of practical, useful features of Entourage that you have removed from Outlook 2011. Shame on you, Microsoft. All you had to do was get some long-term Entourage advocates to work with this new software before you released it. These are not features or keystrokes that could not be implemented in Outlook 2011 easily. They have nothing to do with Exchange servers or any of the other highly technical issues that I understand to be important in this new edition. Instead, it just demonstrates a disregard for the needs of the users that is uncharacteristic of the Macintosh Business Unit.

  27. greenhse says:

    Can’t update!

    Auto update does it’s stuff and then this –

    ” Office 2011 14.0.2 update cant be installed on this disk. A version of the software required to install this update was not found on this volume.”

    WRONG – a full legal install of Office is there, the application itself wanted to update & prompted me!


  28. Joshua Schlag says:

    Just did a fresh install of Office 11 for Mac. Sync’d, and everything seemed great. Until I went back to my PC. Opened up Outlook 2010 on Windows 7 and my Tasks are GONE.

    They remain on the Mac, but have disappeared from Exchange.


  29. Peter says:

    I am a big user of the Entourage email and calendar. I use mobileme to sync to my Entourage calendar and this is a very important feature for me and to many others I’m guessing. I was hoping the service pack would resolve this issue but am disappointed that it sounds like it won’t…

  30. M-Rick says:

    The updater is not working, failed to install the update !
    Only MS could do it …

  31. Paul says:

    When will outlook 2011 support caldev for syncing?
    I now need to stop using my outlook calendar and will forced to use ical instead so buying the version of office for the mac that included outlook has turned out to be a waste.. outlook for the mac is very inferior to outlook on windows and that is a shame…

  32. MK says:

    An Excel bug that has existed since the product was released is still not fixed.

    When importing a CSV containing various columns including numbers, the number columns are imported in some strange way and excel just never see the column as numbers. So doing a simple SUM of the column gives you a big FAT ZERO.

    Highlighting the entire column and click format cells > number …. has NO effect whatsoever

    What I end up having to do is physically retype each and every number and as I do it then starts adding up my SUM

    This is really nonsense that such BASIC things are so messed up in Office for Mac. How on earth do you expect to be efficient using this bug riddled piece of BETA software?

  33. MK says:

    I also second another comment above that scrolling through spreadsheets is slow and sluggish, like dragging your feet through mud.

    Come on Microsoft this stuff must be fixed, you are charging money for a half baked product and it seems the development is taking their royal time in fixing the problems.

  34. MK says:

    Another fantastic piece of buggy code from the Office for Mac Team.

    Doing something as simple as printing a spreadsheet to an HP Laserjet simply does not print, it causes an error and turns the printer offline in HP director.

    To get past this I have to click print, then save as a PDF, then close crappy EXCEL and then open the PDF and print that but simply printing directly to the printer just fails.

    Gosh, this software just gets better and better the more I use it and yes I am being very sarcastic. At least change the name of Excel in Office for MAC because there is no way you can EXCEL with this junk. I know Excel inside out, been using it since the very beginning so I know what I am talking about.

    I think it is finally time for Open Office and for a new email client altogether, you have failed to address serious functionality problems in this software. I’ve made endless bug reports through your suggested form and nothing is being addressed so why must I bother wasting my breath anymore or wasting my time filing bug reports that you simply ignore.

    Sorry Microsoft, you have lost a customer that’s been with you since DAY ONE and you just do not seem to care.

  35. Rob Calhoun says:

    Even after installing SP1, Microsoft Outlook for Mac crashes every time a window is closed. I crash Outlook 5 to 10 times per day. Just create a new appointment, close it, and BOOM, Outlook crashes. Fortunately there’s no data loss.

    After the SP1 update Outlook now fails to update the display to reflect message status. Messages that have attachments are not marked as read when they are read. Deleted messages do not delete when deleted. Quitting and restarting Outlook corrects this.

    The usability of the address book is still very low. The floating window vanishing whenever one switches to another application is maddening.

    I am still baffled at how this application could have passed the most rudimentary QA check. What does Microsoft do with that “Report this issue to Microsoft” data since the bugs don’t get fixed?

  36. MK says:

    Can you frikkin believe that Outlook 2011 has no way to modify the “reply to” address on an email account ???

    This feature is as old as email itself but the geniuses of the Outlook for Mac team just decided to exclude this simple essential little feature.

    It’s the most common practice for any organisation or individual to send from one address but have replies redirected to another address but NO, that’s just asking too much from your development team.

    What utter rubbish !!! Get your act together.

  37. MK says:

    Another Outlook 2011 for Mac BUG:

    Deleting a message stuck in the Outbox of Outlook 2011 causes the entire program to CRASH !!!!

  38. MK says:

    More BUGS in Outlook 2011 !!!

    1 – Insert a picture into an html email and thereafter you can NOT resize it, no image handles when you click on it.

    2 – No ability to request a read receipt on an email.

  39. MK says:

    Okay so I happened to accidentally see that 14.1.2 update was released but it’s not mentioned here on the Blog. I’ve not downloaded it yet but according to the release notes the amount of improvements is minimal.

    One very BIG bug that has not been addressed and is now really p’ing me off is that all the attachments from my imported PST’s are still missing. I have no way to get the attachments off those emails inside Outlook 2011. This really sucks and others are having this same problem but it’s just being ignored. How can you advertise switching is easy and then fail to properly import the mail and attachments ??? This MUST be addressed.

  40. Chris says:

    Is there any rhyme or reason why Outlook passes an invalid url string when attempting to auto-discover an exchange server?

    When attempting to use auto discover Outlook 2011 always fails with no reason given. Looking into the Console logs the following messages are recorded:

    Microsoft Outlook: CFURLCreateWithString was passed this invalid URL string: ‘/autodiscover/autodiscover.xml’ (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.

    Microsoft Outlook: CFURLCreateWithString was passed this invalid URL string: ‘/ews/Exchange.asmx’ (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.

    Any luck the auto-discovery will be fixed in the next version?

  41. DNA says:

    What about right-to-left (RTL) support for office? it’s already showing it right if you open a document that was previously saved using Word on Windows, that his content defined as RTL. The only this that missing is 2 buttons:
    Right-to-Left Text Direction
    Left-to-Right Text Direction

    Please add them in the near update.

    Thank you.

  42. Hakim says:

    I have downloaded this patch and it asked for my main identity to be reconstructed. I followed, but during the process, it failed to properly reconstruct.

    I have reverted back to my backup and older version. Now I have lost all my research facilities.

    Not happy at all.

  43. tjones says:

    I have recently installed Office 2011 for Mac. It is version 14.1.4. I am running Mac OS X 10.7.3.

    When I check for updates, it says 14.2.1 update is available. When I try to install it, I get the message:
    “Office 2011 14.2.1 Update can’t be installed on this disk. A version of the software required to install this update was not found on this volume”.

    How do I install the update?

  44. Mark C says:

    Updated Office 2011 for my MacBook Pro and now everytime I attempt to open any office app (apart from Outlook) I receive the message. eg ‘Word has encountered a problem and needs to close’.

    I therefore can’t use Office and I’m unable to find any solution to this issue

    ‘More information’ provides:

    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_CRASH (SIGTRAP)
    Date/Time: 2012-05-04 13:07:36 +0000
    Application Name: Microsoft Word
    Application Bundle ID:
    Application Signature: MSWD
    Application Version:
    Crashed Module Name: merp
    Crashed Module Version:
    Crashed Module Offset: 0x00003aa2
    Blame Module Name: MicrosoftComponentPlugin
    Blame Module Version:
    Blame Module Offset: 0x00020bff
    Application LCID: 1033
    Extra app info: Reg=en Loc=0×0409
    Crashed thread: 0

    The files can be seen in preview but cannot be opened with the app

  45. YAREMIS says:


  46. YAREMIS says:

    “Office 2011 14.2.1 Update can’t be installed on this disk. A version of the software required to install this update was not found on this volume”.

    How do I install the update?