Office For Mac

The Download on Sync Services in Office for Mac 2011

We’ve seen questions come up regarding syncing with Outlook on Twitter and Facebook and wanted to take a minute to answer them here and make sure you have everything you need to know prior to the launch of Office for Mac 2011 which is next Tuesday, Oct. 26. For customers not using Exchange accounts, we wanted to give some background on our support for Sync Services. With Outlook 2011, we started from scratch with the goal of nailing reliability, performance, and features. We learned important lessons from struggles with Entourage in these areas and, with Office 2011 requiring OSX Leopard and up, were able to take advantage of substantial reliability improvements Apple made in its frameworks.

As we continue to develop Outlook for Mac, we’re taking a phased approach to ensure we are delivering reliable, high quality scenarios with Sync Services. In Outlook 14.0, the release arriving this month, you’ll find sync support for your contacts through Sync Services (Exchange users have full sync support for their content). We do understand that Calendar sync is important and are working on it now. It will be available in a free update to Outlook for Mac 2011 and we will keep you posted on timing.

Below are some answers to the most commonly asked questions. If there’s anything we haven’t covered, feel free to leave a comment below and we’ll get back to you. Additionally, on Tuesday we will have new Help & How To content which will provide additional details on how to sync your content.

If I am not an Exchange user, can my mobile device sync mail, contacts, calendar, etc?

For users not running Exchange, you can sync contacts through Sync Services and Outlook 2011 today. We will be adding additional support in the coming months including calendar.

Will I be able to sync the new Outlook for Mac with my BlackBerry mobile device?

Yes, through Sync Services. For BlackBerry devices you will need to choose a third-party plug-ins that enable Sync Services for specific devices.

October 21st, 2010
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  1. James says:

    Microsodt, you posted your spiel on why Outlook is the way it is in Oct 2010. It’s now Feb 2011. Any news on when we can expect anything?

  2. Office for Mac Team says:

    @James We hear you and promise to get you an update on calendar sync as soon we have news to share. Thanks so much for your patience.

    • Zakk says:

      This is an absolute joke. Apparently Micro$oft has abandoned this thread just like they have abandoned their customers on this whole deal. It has been over 6 months since anyone from M$ has commented on this post. Seriously, how long could it take to add back in a feature that you already had in Entourage??? I ordered Office 2011 the day before release so I would get it right away when it came out so that I could finally have Outlook on my computers. What a sucker I was – this release is a total fraud. It took Entourage, improved the database structure, and through functionality in the toilet. With virtually unlimited resources at your disposal, you really expect your customers to believe that you are really making calendar syncing a priority? Give me a break! If that is true, then everyone involved in this project should be fired as they are clearly incompetent. You promised this would be fixed by end of Q2 (“first half of year”), here were are nearly Q4 and nothing at all. I think a round of refunds is in order – I think it is safe to say we all feel cheated, misled, disrespected, and will never pay another penny to Microsoft. Your lousy operating systems were the reason I left the IBM PC world in the first place, I should have known better.

      Way to hide from your customers! – Just go silent.

  3. Moly says:

    Office for Mac Team says:
    @James We hear you and promise to get you an update on calendar sync as soon we have news to share. Thanks so much for your patience.

    Office for Mac Team. I’m afraid your words ring hollow. Or maybe not. I suppose the key words in your statement above are “to share” You surely have news, if only on the progress you are making, the challenges you face, whether you remain true to your statement that sync will be available in the first half of 2011. Tell us what’s happening. We can live with disappointment. It’s not knowing which is so frustrating.

    A final piece of advice. It is insensitive and patronising to thank your customers for their patience. The one characteristic that nearly every blogger here has is impatience with Microsoft and you shouldn’t deceive yourselves that it is anything other than that which is being displayed.

  4. Lane Sieman says:

    Holding off on purchasing. Any projected date on syncing with MobileMe calendars and tasks?

  5. Andy Pearson says:

    What an expensive lesson I’ve learnt: no mention of any calendar sync issue when I bought my iMac a few days ago yet I now find that the blogosphere is littered with outraged comments – what does Microsoft’s brand stand for if you can’t assume the most up to date version of its most common retail product will actually work on a very expensive computer?

    I find it amazing that no MS person can come on line and answer a simple question – when will the release that fixes this come out? Last release in December 2010 so nearly 3 months on and still no sign of a solution

  6. Fred says:

    After upgrading from 2008 and wasting hours trying to sync Outlook to iPhone, just landed here. Wow! So #$%^&* burned!

  7. Chris says:

    Hi all,

    Any clue when there will be an upgrade to syc Outlook with the outside world?
    I’m about to buy Office 2011, but without such functionality, it seems pretty useless…

  8. Alexander Veenstra says:

    Almost 5 months have passed since Microsoft made the promise of a free update to Outlook which can sync the calendar to my iPhone….

    I guess this is not such a high priority update as Microsoft claims it is (or maybe their programmers aren’t capable enough).

    A very disappointed customer.

  9. Jeff says:

    I’m so done with any Microsoft product. I just spent hours trying to find a work around to sync with MobileMe and or ical. My research couldn’t find anything that Office 2011 for mac could sink with other than the address book in mac. It can’t even sink with google products. What a joke. MS should be ashamed of themselves.

    Then again, why am I suprised…Microsoft is the reason I just switch to a Mac. I can’t believe MS won’t even give a date as to when an update will be release to allow syncing.

    In finding the positives to this, I have realized that this will force me to get away from outlook. Which I’m sure will turn out to be a good thing. Good bye Microsoft. Hello Apple!!!!

  10. Andy says:

    Also patiently awaiting Outlook 2011 sync with google calendar. Another thing I’m sad to see missing is my ability to create a calendar entry by dragging an email to the calendar. Also the quick view of calendar and task to the right side of mail view made organizing very easy. Hope this comes in an update soon too.

  11. Andy says:

    Just read further “first half of the year” update for iphone sync. And no timeline for google or other calendars.

  12. Peter White says:

    Sync for calendar.


  13. Don says:

    Would appreciate an ETA for this functionality.. please. We have a team of 5 how’s productivity is seriously impacted by the lack calendar integration with CALDEV. Considering rolling back to Office 2008.

  14. Alex says:

    When will we be getting sync services!!!??? Apple has already screwed us over with their update on iCal! Please don’t follow in their foot steps!

  15. Jose ALONSO says:

    Please we do need to be able to sync Outlook 2011 with Gmail Calendar.

    That’s the only thing missing for a great user experience.

  16. Marie says:

    What will it take to get you to release a google calendar sync for Outlook 2011? I’m dying here!

  17. fricus says:

    Great work.

    Announcement of sync services in October 2010. There is no update until now, March 14th, 2011.

    Great service.

  18. Deborah Newman says:

    I am so disappointed in Outlook 2011 for Mac. Not only b/c of the lack of sync with my BlackBerry, but there are so many other problems with the application that it’s not really ready for prime time.

    I bought a 27″ iMac over the 2010 Xmas holidays, and decided to buy Outlook for Mac since I’ve been using it on a PC for many years. Boy, was I surprised. Issues with fonts, not having auto-preview, and many other problems. I wish I could turn back the clock and start all over again with MacMail (which I don’t really like either).

  19. Andreas Johannes Grüner says:

    Sitting here in Germany, I am finally somehow relieved to find here in this blog so many people who suffered the same “being fooled” feeling as I went through. First I thougth, I am just too inexperienced because I couldn`t figure out, how to sync office for mac 2011 with my iphone. Now I know: Microsoft released the product deliberately as a hunchback. How can you do something like this? Release a product, that even doesn`t match the sync features the outlook for windows had??????????…

  20. Shuk0r says:

    When I sync my iPhone with the address book for Office Mac 2011, it sometimes create extra entry in the iPhone though the address book only has either home or work address.
    I also need the Office Mac 2011 calendar to sync with my iPhone.

  21. Mark Gell says:

    I notice you took my comment off the blog.

    You should be refunding money to people as calendar does not synch and you have given no indication when you will have the patch to make it work other than mid 2011. No update since then.

    I am amazed that your arrogance allows you to get away with what you have.

    If i did what you do to your customers I would be hauled before the ACCC for misconduct.

    I have to run two calendars outlook and ical to ensure my mobile is up to date. This means I copy and paste every appointment from outlook to icalc – I should send you the bill for the amount of time i have to waste. I can assure you it is a lot more than the cost of the useless software.

    When will you people ever bet it right.

    A least give us some hope and let us know when or if you are going to sort this out. Give us a progress report on where you are at. Don’t leave us hanging like you do – I know this will mean you will have to put your normal arrogance aside to do this.

    And please don’t take my request off the blog like you did my last comment – it just confirms your arrogance.

    Kind regards,


    PS you have my real name and my email address – again don’t leave us hanging. Treat us like customers not a nuisance.

  22. Anna says:

    Does anyone from MS even read this comments?

    I’m soooo tired of have to run windows in my mac because I have to keep using outlook in windows although I went from PC to mac last fall.

    The battery keeps running out on me every time I open outlook in windows.



  23. perry says:

    Im just glad that we can use mobile me…it cost money, but it works!

  24. perry says:

    Ya know guys, it stands to reason that there may never be sync capability coming…ya know????

  25. Manu says:

    For such an expensive piece of soft, Outlook for Mac is really crap.
    Don’t buy it. As a matter of fact, buy Apple soft:, it works and keeps working.
    I threw away my win box recently. I was a heavy Microsoft user but as for, now Unix and Mac opened my eyes.
    The future will belong to the one who is able to adapt: Android, Linux, Apple. By coincidence all Unix related stuff.
    Hope, µ-soft gets the message.

  26. Lyndon Bradish says:

    If you need to sync calendar then switch to Thunderbird, get all the functionality you need (incl google calendar). Works like it should between Tbird, google, iPhone and more. I also understand that Zimbra mail client can also do the same but have not done it myself.
    This is the last and final MS product I have bought.

  27. Lyndon Bradish says:

    I should add that since TBird/Google sync work so well I will not be switching back to outlook, update or not. Microsoft, you made me a very happy customer…of Mozilla (and the price is right!)

  28. perry says:

    I should also add that mobileme works perfectly. We will not be switching back to outlook, update or not.

  29. jasbart says:

    Office for Mac 2011 SP1 Coming Next Week | News & Opinion |

    “Microsoft will release Office for Mac 2011 service pack 1 (SP1) next week, the company announced Wednesday.

    Microsoft promised “increased stability, security, and some new features to the suite—including improved Outlook syncing support—as well as some performance enhancements.”

    Specifically, SP1 will enable calendar synching between Outlook for Mac and Apple’s Sync Services, which Microsoft said was much-requested.

    “This will let you sync your Outlook calendar as well as contacts, notes and tasks with any service or device that supports Sync Services, including your iPhone and iPad,” Microsoft said in a blog post.

    Microsoft stressed, however, that Apple’s new version of MobileMe will not sync with MacOS Sync Services starting May 5; it’s live now for people who have already moved to the new version of MobileMe calendar. “As a result, Outlook 2011 SP1 calendars that sync with Sync Services on the Mac, will NOT be synced with MobileMe calendars,” the company said.

    So, if you sync your iPhone or iPad calendar with Sync Services via iTunes over a cable, you can sync with Outlook 2011 SP1. But if you sync via MobileMe, it won’t sync with Outlook 2011 SP1.”

  30. Doug Acker says:

    I have SP! installed. I can create a calendar entry in OUtlook and it shows up on Ical ..but how to do I get all my events in ical back to Outlook?

  31. Horst says:

    I have just downloaded SP1 and I cannot get the calendar synced with my i-phone and the i-pad. I have tried I believe everything that I could do, but it does not work.

    Does anyone have any advise?


  32. Trish says:

    Anyone had any luck with this issue. I have downloaded the SP1 and I can’t get the calendar to sync with my iphone or ipad either and I also believe I have tried everything. Getting really frustrated.
    Anyone able to shed any light on this at all…???? Thanks

  33. Office for Mac says:


    Here is a link to a video that shows you how to sync your Outlook calendar with your iPhone. Hope it helps:

  34. Julian says:

    i’m new to macs but this very long list of comments is very interesting. However i think there is still a problem and would love to hear from others. I have now got sync services working between Outlook 2011 for mac and iCal, it works fine and the categories that i apply work well together. If i go to iCal though anything that i have added via Outlook does not get propagated to my Google calendar. Also if i add a calendar item on my HTC android phone it gets all the way to iCal but never makes it to Outlook. So in principal what Microsoft have said does work but there are limitations.

    So my question to you Microsoft is what is stopping the synchronization of entries that have been added via Outlook getting all the way through to my Google calendar via iCal?

    And also what is stopping entries that i have added via my android phone getting all the way through to Outlook on my Mac?

    P.S. running 14.1.2 for Mac Office…

  35. swester says:

    Microsoft should be embarrassed by the piece of garbage it has tried to pass off as a “business” productivity suite. Office 2011 is so horrendously underdeveloped, I wouldn’t accept this even as a beta product. Pisspoor functionality, tendency to crash at every juncture, and ludicrously slow.

    I gave up on trying to get calendar syncing to work for a client. Game over, Microsoft. I’m switching to Thunderbird.

  36. Nick Potter says:

    Can’t believe I just bought Outlook for Mac 2011 only to find this thread and realize it cant sync the calendar with Google. What a joke. I will be asking for a refund and if they don’t process this I will get in touch with the credit card company. Unfit for purpose!

  37. sdonahue says:

    Any word on when Outlook 2011 will be able to sync with Google calendars? Is this on the list to be included in the free update?

  38. Boris says:

    I want my money back. Why?
    Because with a 200 euro suite I’m still:
    -Not syncing with Google calender,
    -not syncing wirelessly with iphone.

    Can I get my money back?


  39. Eoin Gilley says:

    Any update from MS? I just bought yesterday and can’t synch with google apps calendar. The latest update does nothing for it either. One year on from this MS post and still absolutely nothing!

  40. Alan says:


    Outlook 2011 for Mac is just sitting there, taking up space on my hard drive until Microsoft can come up with a solution to sync Google Calendars. Really disappointing. Mac’s Mail app and iCal just giving you a hiding at the moment. If you can get it together then you might find some happier customers and pick up a bigger slice of the Mac market!

    In the words of Jean-Luc Picard, “Make it so!”

  41. Cliff Maddox says:

    I just went through the entire thread of this site. Starting in October of 2010 the first comments dealt with syncing Outlook with Google. Google Calendar STILL. as of Sept 20, 2011, cannot sync with Outlook for Mac 2011!

    Give us some hope Microsoft! Is there even a beta in process? What time frame are we looking at?

  42. Jason Vreeman says:

    Really? A year later and Office 2011 for Mac STILL cannot sync with Google Calendars? I know it is illegal, on the Microsoft campus, to use the word “Google” – but for us, in the real world, syncing of the calendars is a MUST. Please move this to the top of the development queue.

  43. JorgeC28 says:

    The video posted by Microsoft is simple to follow, however it doesn’t work. I created an appt on my Outlook 2011 Calendar, configured sync services to sync my calendar and the appt will not appear in my iPhone or Vice Versa if I create an appt in my iPhone I cannot get it to appear in my Outlook.

    I am thinking about getting refund for my Office Suite and sticking to the lousy Mac software, at least it works!

  44. JorgeC28 says:

    Entourage used to work, why go ahead and change it? Come on, it cannot be that difficult to make everything simply sync from Outlook 2011 for Mac to an iPhone. Are we entitled to a refund????

  45. Cheryl-Anne Lee says:

    I see that the ability to share calendars has been promised for over a year now. When is this going to happen? Why is it taking so long? Most inconvenient for business.

  46. S Freeman says:

    It is now Jan 2012 and I need to be able to sync my outlook for mac calendar with google calendar or ical. Please tell me if this is possible.