Office For Mac

We’re ready for Mountain Lion!

The Office for Mac team is happy to announce that Office for Mac 2011 is Mountain Lion ready!  We’ve been working with Apple to ensure a fantastic experience for our users.

There are a couple of items we’d like to call to your attention:

• Make sure you have Office for Mac’s AutoUpdate enabled – some updates will be needed to make the most of the upgrade to Mountain Lion. Initiate AutoUpdate in any Office for Mac application by going to your toolbar, then selecting “Help” and then “Check for Updates.”


• Mountain Lion ships with a new feature called Gatekeeper. Gatekeeper helps protect users by allowing you to choose to only download and install software from known developers, like Microsoft. Please note that due to the Gatekeeper architecture, updates will not run when you download and initiate them on your desktop; instead please use Microsoft AutoUpdate to keep your copies of Office for Mac current.

*Office for Office 2008 for Mac is also supported on Mountain Lion.

We sincerely hope you enjoy the new operating system and our Office productivity experience.


July 25th, 2012
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  1. Nate says:

    Upgraded to Mountain Lion today.

    I noticed that the fonts that I’ve installed in the ‘user’ section of font book are now gone when I open a doc in Word. Any insight on fixing this?

  2. Franklin says:

    When will versions and autosave come to Office 2011?

  3. MIKE says:

    Completely useless! Everything disappears with no way to recover!
    What a load of junk!
    Get it fixed!
    How do I get my money back?

  4. Don Montalvo says:

    Outlook 2011 still has text wrapping issues.

    This issue has been widely reported, but Microsoft continues to ignore it.


  5. Edward Garvey says:

    Help…I installed Mountain Lion last night on my MacAir and now can’t get to my email using Entourage. I get this notice: “You can’t open the application “Microsoft Entourage” because PowerPC applications are no longer supported.” What do I do?

  6. Jonas Lahr says:

    No Support of “Notes”
    No Sync-Support –> All Calender Entries are gonna, and Time-Machine can not restore anything, as it is a new System…

    Mountain Lion ready?! Definitly NOT!!!

  7. John Richards says:

    I installed Mac OS 10.8 (Mountain Lion) yesterday and since then all my Office 2011 apps crash every time I try to open them. That’s the only problem I’ve had with Mountain Lion; everything else works fine. I have the latest version of Office for Mac (14.2.3) and everything was working perfectly under Lion. I’ve seen other people report this problem on Mac forums. Any suggestions?

    John R.

  8. Gordon says:

    Glad to see Mountain Lion support is available on day 1. Now that we’re on roughly day 374, can we expect to see full screen support in Outlook anytime soon, or do we have to wait for the next OS release?

  9. Jim Wong says:

    Office is manifestly NOT ready for Mountain Lion: after upgrading, Word and Excel refuse to launch on my system (they were working fine before).

    Apparently Microsoft wants $259 to field support requests, so I’m not sure what to do. It would be cheaper to switch to iWork.

  10. JMB says:

    Excel for mac crashes at startup ever since I upgraded to Mountain Lion. Tried reinstalling the software (Office:Mac 2011 Home & Business), installed every update available but still no way to get it running. Anybody else has this problem or a way to fix it?

    Microsoft Application Information:
    Error Reporting UUID: 4C42C869-8C16-4F8D-9600-2886C752DCFE
    Time from launch: 0 hours, 0 minutes, 3 seconds
    Total errors on this client: 36

  11. Jonas Lahr says:

    Outlook 2011 is not supported.

    It is not possible to sync Notes anymore, it is not possibile to use iCloud.

    But the most important thing is: Save your hole Outlook files before upgrading your system!

    Ready?! Would be definitly more…

  12. Brian Christmas says:

    GOT IT! CS6 photoshop was crashing, and I tracked it down to some Adobe and PC fonts that Font Book said were ok, but actually weren’t.

    Once removed, the Office suite worked! I removed…

    Adobe Serif MM
    Adobe Sans MM

  13. Cheah says:

    Excel broken after upgraded to ML.

    It cannot quite, cannot open excel file, etc….

    Check auto update, there’re none.

  14. Robert Mortensen says:

    After updating to Lion Mountain,
    Word, Excel or power point crashes during start up with this error message:

    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2012-07-30 14:36:44 +0000
    Application Name: Microsoft Word
    Application Bundle ID:
    Application Signature: MSWD
    Application Version:
    Crashed Module Name: unknown
    Crashed Module Version: unknown
    Crashed Module Offset: unknown
    Blame Module Name: unknown
    Blame Module Version: unknown
    Blame Module Offset: unknown
    Application LCID: 1030
    Extra app info: Reg=en Loc=0×0406
    Crashed thread: 0

  15. j says:

    Too bad none of my MS Office apps will even open in Mountain Lion…

  16. Brian says:

    Was hoping for support for new Retina MacBook pro with the latest Office update, alas, it’s not here. When can we expect it?

  17. Sebastian says:

    Thats great!!!

    But will we ever see one note on mac.? i have it on my ipad and it is awesome – would be great with sync to mac ?

    hope this will come in the further

    Peace out – keep up the good work

  18. Nathan says:

    Remote Desktop is not working properly on Mountain Lion. Connections to a remote server using AD credentials fail. Was working in Lion minutes before. ):

  19. Gerry says:

    Please! You’re not ready for anything. I bought Word 2011 for mac when I got my new MacBook Air (with Lion) and your miserable program crashes and freezes a dozen times a day. And yes, I check for and download your updates weekly, so that is not the issue. Nor is the issue the Air, since the exact same thing happens on my new MacBook Pro. Word 2011 for Mac has major problems when working in tracking mode or comments, even on a 2-page document. It is beyond unstable, like something I’d expect if I were on a computer in 1995. Pathetic!!!!

    You people should be ashamed.

  20. Lauren Reese says:

    I am having major compatibility issues with Mountain LIon and Office 2011. Outlook seems to be working well, but Word, Excel and PPT crash before even opening. Can someone from Microsoft Support PLEASE contact me? I’ve tried to contact support several times… I’m about four seconds away from completely switching over to iLife…

  21. Andrew Burrows says:

    I’m afraid Mountain Lion has “broken” Outlook. I have multiple issues including crashes when trying to select tabs such as “Organize” or “Tools”. Messages in the inbox cannot be moved to sub folders (nothing happens, it’s just not possible to complete the action) and finally (so far for me anyway), it is not possible to make calendar appointments or meetings (the tabs are greyed out in the ribbon and right clicking similarly shows greyed out options). A bit of a mess unfortunately. For the record, I have SP2 installed, before updating OS X, rebuilt my database, followed all the troubleshooting steps for a non functioning version of Outlook on Microsoft’s support website AND reinstalled Office. So far, Outlook is the only component of Office that I can see that has been so badly affected by the Mountain Lion “upgrade”

  22. JMB says:

    I solved my problems by deactivating the font Vivaldi!

  23. Lilith says:

    Lets see, Lion past features, like versions. . NO

    Notification Center. . . NO

    Twitter Integration. . . NO

    MSN ready for messages . . . NO

    Buggy. . . YES ! ! !

    Freezy . . . YES ! ! !

    Slow Start . . . YES ! ! !

    I am glad, i switched to my mac, if Windows 8 is as awesome as this, it might just go over vista, and bring a bigger failure.

    I’m beginning to think, you are guys delaying this stuff, because you don’t have available features like versions, notification center or twitter integration.

    Fortunately for us, theres iWork, Mail, Messages, Adium, and many other services provided by responsible people who cares about their customers, not about hiding their weaknesses, tweaks and or bugs. We like office but we don’t choose mac, to have a buggy OS, just because of an app, Thats why we came to mac in the first place ! ! !

  24. David Knowles says:

    I have just bought, installed and updated Office for Mac 2011 on my MBP (Snow Leopard) preparatory to upgrading to Mountain Lion.

    However, Microsoft AutoUpdate is flagged by OS as Kind: Application (PowerPC) so how on earth is it going to work on Mountain Lion?

  25. JessCat says:

    Please please please make OneNote for Mac available. I am a huge fan of MS Office and haven’t had any problems with ML…but I am so upset that OneNote isn’t available. At the very lease, MS should state whether or not they will be releasing it anytime soon, so people can decide whether to buy something like Parallels, or hold out for the real deal!! So far, even Evernote doesn’t compare to OneNote, and I’m actually shocked that NOBODY has developed anything that is comparable (Growly notes IMO was a fail).

    I would gladly pay $100 for OneNote right now. What is MS waiting for?!!!

  26. Andrew Burrows says:

    Further to my last post (31/07), I have finally got a functioning Outlook again. I’m afraid the solution was rather brutal because after two abortive uninstalls using “app zapper” (some remnants left behind), I simply did a spotlight search for Microsoft and deleted every single file/folder! I then reinstalled Office 14.2 and decided NOT to apply the 14.2.3 update. I daren’t apply it in case Outlook breaks again.

    • Office for Mac Team says:

      Hi Andrew!
      I’m glad you were able to get it working again! I would recommend that you explain your experience on MS Answers, so that you can get AutoUpdate turned on again. One of our support professionals will be able to follow up with you:
      Thanks for sharing!

  27. laker2000 says:

    I need smart zoom and support for full screen.

  28. Christian Dubuc says:

    What are the plans ti support Mountain Lion’s Notification Center? I see a LOT of questions on this blog but no answers… :-(


    • Office for Mac Team says:

      At this time it isn’t supported and unfortunately we don’t comment on future release plans at the feature level. We are hard at work though making Office even better and will roll out that value in future releases.

      Best Wishes

  29. Sharon says:

    Upgraded to Mountain Lion and can no longer open Excel, Word or Powerpoint. System updates are set to ‘automatic’ and I have no idea what else to try. Anyone got any ideas on what to do?

  30. Bryan Garnett-Law says:

    I have a most annoying problem within ML with Outlook 2011. I will be typing a new email and if I enter something like “I’m” or the like with an apostrophe Outlook will change the “m” to a capital, it then bleeps and I am unable to type in my email window until I select the text. I cannot type such contractions, it’s driving me up the wall. I’d swap to Mail, but it has its own niggling bugs too, so I’m in a no win situation.

  31. Steve says:

    I doubt if MS will fully support all of the features of Mountain Lion.

    They were supposed to be working on supporting versions, has that materialised ?

    iCloud, not a chance they’re pushing SkyDrive

    Try and get an official response from MS, even less of a chance

    • Office for Mac Team says:

      Hi Steve!
      Do you have a question? I need more clarification if you do, and I’ll do my best to help. Thanks!

  32. Steve says:


    What is the feature roadmap for Office 2011 ?

    Will you support features of OSX Mountain Lion such as iCloud document storage/retrieval, full screen, notification centre etc. and what about support for versions from OSX Lion ?



  33. Q R says:

    When will it get retna support… its blurry as anything… such a shoddy product is really poor for Microsoft’s reputation, really poor…

  34. Franki says:

    I wasn’t able to connect o my office pc (Windows 7) after I upgraded to Lion. I downloaded Mountain Lion and still can’t. I was using Remote Desktop Connection for Mac Version 2.1.1 with Snow Leopard and it worked just fine. Will there be an updated version of Remote Desktop Connection for Mac that works with ML?

  35. Josh says:

    When will the resolution problem be fixed for word, powerpoint and excel on Mac Office 2011 for the retina display? Only Outlook looks fine on the retina display.

  36. Joshua says:

    after i have installed the lion x mountain, my excel, words and PPT will auto open after i turn on my machine, anyone could help? my friends ask me to update the microsoft but i couldnt locate it, please help…cheers


  37. Miguel Garcia says:

    First , I love the Ms Office suite, I think is brilliant and probably the most advance thing Microsoft has, and most profitable too. By saying this, I mean that what I see on the Mac version has little to do with the Windows version which by all means so much better.
    With this in mind , on the Mac side we could in fact consider other alternatives, although I love the MS Office but there’s a major glitch which is the lack of OneNote and for home users the lack of Access and it’s compatibility… even though VB.NET is not present in the Mac environment.

    I just hope for OneNote for Mac … When? Is the one million dollar question ? Are you guys in Microsoft let’s us go to other applications like Evernote which is present in all operation systems and platforms?


  38. edwin VdM says:

    Hello, I had the following problem with word (office 2011) after installing ML.
    When trying to save a document I often got the message that another proces was going on preventing me to save the file I worked on under the current name. Sometimes I got the message that my HD was corrupted (brand new MBP retina with SSD drive). I searched for similar cases on the internet and tried the suggested solutions (throwing away preferences et. al. Issues with ) . I uninstalled tech tool pro 6 (which is not ML proof syas the micromat website). Nothing helped.

    I ended up denying the OS generated guestaccount access (System Preferences , accounts). This seems to do wonders. I have not got any messages in the last 2 hours when saving my file.

    But this is a sort of bug in Office (or OS X ML) then ?

    Kinde regards.

  39. M-Rick says:

    Still no RTL
    Still no support for OpenDocument …

    All of this is supported perfectly in Office 2010 for Windows …

  40. Bharn says:


  41. dttowers says:

    Although I wouldn’t call Office “unusalbe” on retina display, you guys should really optimize the interface as soon as possible. It will look killer.

  42. Haywire says:

    Your box should have a big warning label that says Macbook Pros with RETINA displays NOT SUPPORTED. I can’t even use Word or Excel on my machine.

  43. jones says:

    Auto update is up to date (no updates available)
    Office 2008 on mountain lion wont get past set up assistant.
    Finish set up then – nothing.
    Nothing launch then back to beginning.

  44. RJ says:

    Has anyone gotten an error from Office 2011 for mac about Power PC programs being incompatible with OS X 10.8? If so, how do you fix it?

  45. Paul Simpson says:

    Very disappointed that not only does Microsoft still not support “Retina” displays on PowerPoint, Excel, and Word, but that they refuse to even give a timeline!

    Surely by now this feature has been triaged, the level of effort has been identified, and Microsoft must have some idea when they will be able to support it?

  46. Alfred says:

    I’m running on Office for MAC and am connected to an MS exchange server.
    Used to work fine before but after the upgrade to ML the server address is automatically changed to Shoudl be Changing it manually doesn’t really help since it keeps resetting.

    Does anyone know how Outlook has to be set up so that it works on a MS Exchange server?

  47. Andrew White says:

    “Ready for Mountain Lion”.

    Hmm, as other commenters have pointed out, this means in practice:

    — no versioning support
    — no retina support
    — no iCloud support
    — no full screen mode
    — no notification centre support

    I guess by these standards, the good news is that Office 2004 and Office 2008 are also ready for Mountain Lion.

    There is certainly no need to update whatever old copy you have of Office: trust me, once you’ve had to use Office on a retina display for more than a day, you’ll be firing up Pages, Numbers and Keynote anyway in a desperate effort to stop the ugly.

  48. Sondre Skaug Bjørnebekk says:

    Please (please!) fix the problem with blurriness on Retina screens. It gives me a headache (literally).

    It is so bad I am actually looking into alternatives to the Office 2011 software that I bought just yesterday… Downloaded Pages from the Mac App Store, but does not quite “feel right” to me (MS Office user for 10+ years) and OpenOffice is, to me that is, even worse, even if the fonts are crisp…

  49. Clayg says:

    Office for Mac Team: no, the remaining apps do not look the same as they do on non-retina devices. The retina display has four times as many pixels, meaning that Word, Excel, and PowerPoint look 1/4 as good as they did on other displays. It is embarrassing to a world-class company.

  50. Eric says:

    Retina support should already be here! Please add this, it’s disappointing to think it’s not here already!